We want you and your clients to be completely satisfied with the Novartis Animal Health parasiticide products that you recommend. If you or your clients are not completely satisfied with any Novartis flea or heartworm product, we will replace the product, or refund the full purchase price if the product was purchased through or on behalf of a licensed veterinary clinic.
In the case of perceived lack of efficacy, the product must be purchased from a small animal veterinarian with a valid vet-client-patient relationship and administered according to the label and prescribing instructions. When reporting a lack of efficacy the clinic must provide the following:
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Baseline (-) HW test prior to starting the product
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Baseline (-) HW test and 6-7 month follow up test to rule out pre-existing infection when switching products
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Clinical and purchase history
Only if all of the above are available, will our policy reimburse for diagnostic costs and costs of treatment to return the dog to negative status. It is our policy to retest for confirmation with the University of Florida Diagnostic Lab. If the veterinarian wants to use another lab for confirmation, NAHUS will reimburse the cost up to $30.00.
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